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Release 0.8.5 pending
Overview
These notes are a work in progress of some coming features and improvements in Call Telemetry. Aiming for release in September 2025.
Policy Engine Updates
- Policy Performance Boost heavily optimized, new sizing and performance published, including a 700 call per second sustained example shown in sizing guides.
- Random Greeting Manager - new support for selecting multiple greeting messages with randomized playback of a greeting for callers.
- Calling Device Filters - Introduced new rule level filtering capabilities based on the calling device attributes. Useful for filtering rules for devices, like VG., SEP., or excluding specific devices from a rule.
- Better enforcement of Blocks - if a number is blocked, it will block further app processing.
- General - Improved error handling in Webhook App, added retry logic for transient errors.
- App Template Rendering - Template variables now support arrays and objects for advanced JSON payloads.
- Bulk Rules Delete - New feature allowing for the deletion of multiple rules at once while managing a policy.
- Fix - Rule ordering and insertion bug - Resolved an issue where rules were not being inserted in the correct order, cauding a failure to insert the rule.
Cube Analytics and Realtime Dashboard (Advanced)
Cube Analytics was greatly enhanced (rebuilt), and is now a realtime dashboard, providing drilldown of metrics and calls details per Cube, and per Peer health. Health is monitored through KPIs like MOS Score, Jitter, and Packet loss with better statitical analysis to ensure accurate and relevant insights. Instead of hard fixed thresholds, the system adapts to changing network conditions, raising alarms over significant deviations from normal baseline.
- Peer Health: New KPI dashboard providing real-time visibility into voice gateway health. Includes a Peer table showing each peer's status, key metrics, and recent activity.
- Voice Quality Analytics: Realtime MOS scoring, jitter analysis, and packet loss monitoring - per Cube, and per Dial Peer
- Disconnect Code Analysis: Enhanced call failure categorization and abnormal call filtering
- Many fixes: Fixed many edge cases from user reports shared back from live deployments.
- XCC Application Url: the URL is fixed and shows up correctly in the Edit page now.
- XCC Payload Mirroing: Moved Clone Payload settings to XCC Mirror Logs tab for better logical grouping
Missed Call Alerts (Advanced)
- Missed Call Page Revamp: Updated UI and UX for better user interaction.
- Expanded URL Scheme Support: Missed call URLs now support user-customizable schemes (tel://, jabber://, slack://, etc).
- Improved Button Logic: Added and fixed logic to hide callback and message buttons.
- Cross-Platform Styling: Consistent button styling across Mac Outlook, Windows Outlook, and OWA.
- Mobility Enhancements: Added support for Cisco Mobility scenarios, including Single Number Reach, Mobile Connect, and other scenarios for missed calls.
Workflows (Premium)
- Workflows represent an orchestrated process of events and actions. Workflows are a series of steps that can be triggered by an event, such as a call, and can include actions such as querying an API, rendering a workflow, or sending an email.
Phone Dashboard (Essentials and Higher)
- Call History and Call Quality - From the Remote Control Page - Visualize call quality metrics for the phone, including MOS, Concealment, Latency, and Jitter.
CDR Reporting and Analytics
- Retired Short Duration Callers - Replaced with new CDR Top Inbound Callers report, providing the same data and more.
- New CDR Top Inbound Callers Report - Provides insights into the most active inbound callers, helping to identify key contacts and potential issues. These new reports include analytis that relate back to your system's CDR history, TDOS, Watch List, Blocks, including duration, counts, call behavior such as time of day, burst rate, and more. From this page you can coss link to full CDR history, Block, or add the number to your master numbers database and add tags such as whitelisting.
CDR and CMR Call Quality Metrics
- Refactored Heavily - Many changes after seeing more field data.
- CMR Precision: Resolved numeric overflow errors in CMR materialized views
- Fixes: Many edge cases fixed.
Reputation Reports
- Reputation Dashboard: Centralized view for all reputation metrics. Accessible to all license levels.
- New Charts Tab: Includes Reputation and Blocking Activity visualizations.
- Reputation Reports: Comprehensive set of new reports available. Full timezone support for reputation reports, as well as new time searching, and search by calling or called number.
CSV Subnet Lookup App (Premium)
- Enhanced UX with dropdown of Subnet Apps, and Tooltips.
General
- All pages are now caching for super fast navigation.
- Enhanced LDAP authentication - fixed token renewal and user ID mapping issue.