Call Telemetry for Cisco

# Rule Alerts and Alert Templates

Rules have a completely template for alerting with full variable support, as well as a list of alerts. Alerts are triggered when the rule is matched. Alerts can be sent to email, SMS, MS Teams through native integrations, or via webhooks to any Alert API.

# Feature Requirements

Call Alert and Notifications require the following features to be enabled:

# Alert Templates

Alerts can contain variables that are replaced with the actual values at runtime. Variables are enclosed in double curly braces, like this: .

Additionally, each App has it's own unique variables from the payloads processed, and a standard output message. Some Apps use this for success/failure, and some apps use this as their final output.

You can filter out any failure by using the toggle at the bottom, to exclude rendering any Messages output that may confuse a recipient with diagnostic information.

Screenshot showing rules with their alert messages and variables

# Previewing an Alert Template

Customer's sometimes have alert templates that can be difficult to validate without data. You can preview the template by clicking the "Preview" button. This will use the values received from the most recent "Call Test" to render the template.

The example below shows a preview of an alert rendered from the last call tests data. It shows a customized 911 alert, with the calling number, and the location of the calling phone, which includes switch, port, subnet, and other location data.

You can discover dispatable locations and compose rich 911 alerts using realtime data with our 911 Location Discovery for your emergency response notications.

Screenshot showing a preview of an alert rendered from the last call tests data

# Alert Destinations

Call Alerts can be sent to multiple destinations.

The following alert types are supported natively:

If you need any other alert types, please email [email protected]. We can add any custom alert type you need.

Screen showing rule alert types available

# Alert Variables

Alerts can contain variables that are replaced with the actual values at runtime. Variables are enclosed in double curly braces, like this: This tree allows you to visualize the variables available to you in the alert template.

Apps

# Built-in Variables

The following variables are supported natively from the call events, and are available in all alerts.

  • Call Event Data

# Discovery App Variables

The following variables are supported natively from the Discovery App, and are available in all alerts ONLY if the Phone Discovery App is enabled:

  • Location
  • Switch Device Details
  • Switch Neighbor Details
  • Layer 3 Next Hop Details

# Custom App Workflows

Each App contains it's own unique variables from the payloads processed, and a standard output message for the alert template engine. For example the Webhook App will hit an API, and expose the response dictionary as a variable for use in the alert template.

  • Webhook App
  • Spam Reputation App
  • Subnet CSV Lookup
  • SOAP API App
  • PostgreSQL Lookup App
  • Send to Twilio
  • Send to Webex Teams
  • Send to MS Teams
  • Send to Email
Last Updated: 3/6/2024, 3:10:43 AM

← Call Apps Introduction →