Call Telemetry for Cisco

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Call Reputation Dashboard ​

The Call Reputation Dashboard provides historical analysis and reporting of call reputation data processed. You can view detailed reports and analyze blocking effectiveness, risk distribution patterns, and call traffic trends.

Feature Requirements ​

Feature Overview ​

The Call Reputation Dashboard integrates with reputation providers to provide comprehensive analysis of incoming call reputation data. The dashboard reports on reputation data calls by risk levels Low, Medium, High helping you identify patterns in unwanted calls such as robocalls, telemarketers, and spam. You can also see reputation scores of Watch List hits, TDoS attacks.

Key capabilities include:

  • Historical reputation data for the past 90 days
  • Risk level distribution analysis
  • Blocked call statistics by reputation score
  • Call traffic volume trends
  • Export capabilities for compliance reporting

Call Reputation Score Definitions ​

Risk is the overall probability that a caller is unwanted, as determined by the TrueSpam service:

  • Low Risk: Calls are considered safe and are likely to be legitimate.
  • Medium Risk: There is a moderate chance that the call is unwanted, such as from a telemarketer.
  • High Risk: Calls are highly likely to be unwanted, such as robocalls or telemarketing calls.
  • Watch List: Calls triggering watch lists.
  • TDoS: Calls that trigger Telephony Denial of Service attack triggers.

Integration Process ​

Configuring TrueSpam App for Reputation Reporting ​

Before accessing reputation reports, you must configure the TrueSpam App on your policy rules:

  1. Navigate to Policies > Apps
  2. Create a new TrueSpam App instance
    • Enter your API details (API Key, Hostname, url)
    • Save the configuration
  3. Associate the TrueSpam App to your rule
  4. Configure reputation thresholds for blocking

Accessing the Dashboard ​

Navigate to Policies → Reputation Reports from the sidebar menu.

Call Traffic Analysis ​

The traffic volume chart visualizes your organization's call patterns and blocking effectiveness over time.

Call Traffic Volume Permitted and Blocked

Key Metrics Displayed ​

  • Total Call Volume: Blue line showing all incoming calls
  • Permitted Calls: Green area representing allowed calls
  • Blocked Calls: Red area showing rejected calls
  • Blocking Percentage: Ratio of blocked to total calls

This view helps identify:

  • Peak calling periods
  • Effectiveness of current blocking thresholds
  • Unusual spikes that may indicate robocalling campaigns

Reputation Analytics Dashboard ​

The analytics dashboard provides executive-level insights into your call protection performance.

Reputation Analytics Dashboard

Dashboard Components ​

Risk Distribution Chart

  • Pie chart showing percentage breakdown by risk level
  • Quickly assess if most calls are legitimate (low risk)
  • Identify if threshold adjustments are needed

Block Statistics

  • Total calls analyzed in period
  • Percentage blocked by risk level
  • Average risk score trends

Blocking Activity Timeline ​

The blocking activity chart reveals patterns in call blocking over the reporting period.

Call Blocking Activity Chart

Analyzing Blocking Patterns ​

This timeline view helps you:

  • Identify Attack Patterns: Sudden spikes may indicate robocalling campaigns
  • Validate Rule Effectiveness: Ensure blocking increases when expected
  • Plan Capacity: Understand when your team faces peak blocking activity

Best Practices for Report Analysis ​

  1. Regular Review Schedule: Check reports weekly to identify emerging threats
  2. Threshold Tuning: Adjust blocking and rules based on false positive rates
  3. Pattern Recognition: Look for calling patterns from similar number ranges

Exporting Report Data ​

Report data can be exported for further analysis or compliance reporting to csv format.

Reputation Report Table ​

The main report table provides a comprehensive overview of all calls processed through the reputation service.

TIP

Report data is 5 minutes realtime data.

Reputation Report Table

Understanding the Report Table ​

The reputation report displays:

  • Date/Time: When the call was received
  • Calling Number: The originating phone number
  • Called Number: The destination number within your organization
  • Risk Score: Numeric reputation score (0-100, higher = more risk)
  • Risk Level: Low, Medium, or High classification
  • Action Taken: Whether the call was permitted, blocked, or modified
  • Rule Applied: Which policy rule processed the call

Filtering and Searching ​

Use the filter controls to:

  • Filter by Policy
  • Filter by reputation classification
  • View only blocked or permitted calls
  • Export data for further analysis

Additional Resources ​