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Call Reputation Dashboard
The Call Reputation Dashboard provides insights into the reputation of incoming calls based on historical data. You can view reports from the last 90 days as well as statistics around blocked calls.
Feature Overview
The dashboard helps you understand your company's call history and the spam score risk associated with incoming calls by categorizing them into different risk levels. This information is helpful for identifying and managing unwanted calls such as robocalls, telemarketers, and spam calls.
Call Reputation Score Definitions
Risk is the overall probability that a caller is unwanted. It is classified into three levels:
- Low Risk: Calls are considered safe and are likely to be legitimate.
- Medium Risk: There is a moderate chance that the call is unwanted, such as from a telemarketer.
- High Risk: Calls are highly likely to be unwanted, such as robocalls or telemarketing calls.
Reputaiton Report Key Features
- Report Reputation History: Get a detailed view of call reputation data over the past 90 days.
- Blocked Calls Statistics: Analyze the number of calls blocked based on their risk level.
Viewing the Report
To access the Call Reputation Report, ensure that you have the TrueSpam App applied to at least one rule and have processed calls for some time. This is necessary for the page to load and display data.
Understanding the Reports
- Daily Call Analysis: See the number of calls received each day and their respective risk levels.
- Trends Over Time: Identify trends in call reputations over the selected period.
- Blocked Call Insights: Understand which types of calls are being blocked and why.