CDR Integration

Features that Require CDR Integration

• Missed Call Alerts: Get instant notifications for missed calls to ensure timely follow-up and improved communication.
• CDR Reports: Generate detailed Call Detail Records (CDR) reports for analysis and auditing purposes.
• Spam Analytics: Identify and analyze potential spam calls using advanced analytics to protect your communication system.

Call Telemetry runs a native SFTP Server that accepts Cisco CDR formatted files, processes them, and decodes every field.

Obtaining your CDR Credentials

To set up CDR integration, you need to obtain the SFTP credentials. Once you setup a Callmanager, you can find the Cluster's CDR SFTP credentials in the Edit Callmanager page.

This component also shows live events as they are processed, and can be used to troubleshoot CDR issues.

Enable CDR Processing

To enable CDR processing in Cisco Callmanager, follow these steps:

Step-by-Step Guide for Enabling CDR Processing

1. Access Callmanager Serviceability:

   • Log in to your Cisco Callmanager administration interface.
   • Navigate to the Serviceability section.

2. Configure CDR Management:

   • In the Serviceability interface, find the CDR Management section.
   • Click on Add New to configure a new server for CDR data.

3. Add SFTP Server:

   • In the Billing server configuration window, select SFTP as the server type.
   • Enter the path / for the SFTP server where the CDR files will be sent.
   • Enter the username and password obtained from the Call Telemetry server.
   • Save the configuration to complete the setup.