# OVA Troubleshooting

# Collecting Logs

The BEST way of collecting logs on the OVA Appliance is to click Settings -> Troubleshooting -> Download logs. logs It would be ideal if you change the mode to "Debug", click set Log Level, repeat your problem, and then download that log file.

# Accessing the OS / CLI

The appliance runs docker as the primary application platform. Everything else on the OS can be modified freely.

# Use SSH port 2222 for remote access

On the OVA Docker Appliance you can SSH to the box on port 2222.

Becase Port 22 is SFTP/CDR

# Raw Docker Logs

It's rare, but you might need to get down to the docker logs to see what's going on.

sudo docker-compose logs

Contact [email protected] to share those logs