# OVA Troubleshooting
# Collecting Logs
The BEST way of collecting logs on the OVA Appliance is to click Settings -> Troubleshooting -> Download logs. It would be ideal if you change the mode to "Debug", click set Log Level, repeat your problem, and then download that log file.
# Accessing the OS / CLI
The appliance runs docker as the primary application platform. Everything else on the OS can be modified freely.
# Use SSH port 2222 for remote access
On the OVA Docker Appliance you can SSH to the box on port 2222.
Becase Port 22 is SFTP/CDR
# Raw Docker Logs
It's rare, but you might need to get down to the docker logs to see what's going on.
sudo docker-compose logs
Contact [email protected] to share those logs