Call Telemetry for Cisco

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Cisco CDR Reporting and Call Accounting ​

Call Telemetry for Cisco Callmanager provides a simple and advanced view of your CDR records. Every field is decoded to human-readable format, including Unix timestamps, timezones, IP addresses, DTMF Payloads, and more.

CDR Reporting Features ​

  • View Cisco Call Detail Records: Display CDR records in a simple (most common fields) or advanced view (all CDR fields).
  • Human-readable Fields: Every field is decoded to human-readable format, including Unix timestamps, timezones, IP addresses, DTMF Payloads, and more.
  • Export Options: View and select records to export to CSV.
  • Immediate Processing: Upload your CDR files directly for immediate processing and reporting.
  • Advanced Filtering: Filter by date range, calling number, called number.
  • Search Functionality: Search by any field.
  • CSV Export: Export reports to CSV for further analysis.

Feature Requirements ​

License Limitations ​

  • Community License: 7 days of historical CDR reporting.
  • Essentials and Higher Licenses: Unlimited historical CDR reporting, defaulting to 30 days.

Data Retention and Purging ​

Purging of Cisco Call Accounting records is handled automatically by the Call Telemetry Server. The system retains 7 days of historical CDR records for Community License, and unlimited for Essentials or higher License. Configure the retention period in the settings page under Data Retention.

Uploading CDR Files ​

SFTP Server for Automaic CDR Upload ​

Call Telemetry for Cisco Callmanager functions as a SFTP Server that accepts Cisco CDR formatted files, processes them, and decodes every field.

To send CDR records to the Call Telemetry Server, configure the CDR settings in Callmanager. Follow the CDR Integration guide for detailed instructions.

Manual CDR File Upload ​

Upload raw Callmanager CDR files directly from the CDR Reporting page. Use the upload button to select and process your CDR files.

Viewing Call Detail Reports ​

Screenshot of Cisco Call Accounting CDR Reports View detailed reports of Cisco Callmanager CDR records. Adjust dates and select the level of detail with simple or advanced views.

Changing the CDR Date Ranges ​

By default, the page loads the last 7 days of Cisco Callmanager CDR records. Change the date range to view older records.

Screenshot of CDR Reporting with date range filter

Change CDR Columns on the table ​

Click Manage Columns to change any of the columns displayed in the CDR Reporting table.

Screenshot of CDR Reporting with column management

Suspected Spam or Robocaller Report - Low Duration CDR Calls Report ​

Identify and block unwanted calls and spam by rpeorting on low duration call activity over a time period. For example, if the same number has called 100 times in the last 30 days with an average call duration of less than 5 seconds, it may indicate a robocaller or spam. Expand the records to see full call details and take action, such as blocking the calling number.

TIP

For an automated and scheduled approach to finding unwanted callers, please check out the Watch List feature.

Screenshot showing low duration calls to block

Extension reports - Call Volume Summary by Extension ​

Live Streaming of Cisco CDR Call Data ​

Monitor live streaming of CDR records as they come in, useful for debugging or real-time monitoring. This helps confirm you are processing data.

Screenshot of CDR Reporting with live streaming