Call Telemetry for Cisco

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Cisco IP Phone Inventory and Remote Control Dashboard Tools ​

Call Telemetry dashboard provides a realtime view of your Cisco IP Phones and Cisco Callmanager system.

This dashboard can show CDP and LLDP Switch and Port Neighbors, Serial numbers, IP Address and Subnet, Call Manager Fields like Descriptions for all devices in your system.

Feature Overview ​

  • Remote Control compatible Cisco IP Phones, live streaming the phone's screen.
  • Remotely press softkey and hard line buttons to control the interaction.
  • Internataion Support - All Cisco Locale languages are supported for polling and discovery.
  • Search any Cisco IP Phone data in the table.
  • Unregistered Cisco IP Phones Reporting and filering showing historical and realtime status.
  • Report or export all phone discovery data to CSV.
  • On demand and Automatic scanning of all phones in your Callmanager Clusters.
  • Multi-cluster Cisco Callmanager support, single pane of glass view.
  • Reset ITLs in bulk.
  • Factory Reset Cisco IP Phones in bulk.
  • Filter by any field like Serial Number, CDP / LLDP Neighbor Name, Subnet, IP, Model, etc.

Feature Requirements ​

Configuring IP Phone Data Collection and Web Scraping ​

The IP Phone Dashboard uses multiple data sources to collect information about your Cisco IP Phones. These sources include:

  • Cisco Callmanager AXL - for provisioning information
  • Cisco Callmanager RIS - for realtime status and stateful tracking of phones.
  • Cisco IP Phone Web Page Data - web scraping CDP, LLDP, Hardware Version, Serial and Subnet Data.
  • Cisco Callmanager SQL DynamicRegistration table - for realtime status and phone history in version 12.5 and higher.

Configure AXL, RIS, SQL, and IP Phone Polling ​

After configuring the Call Telemetry Server, you need to configure the Cisco Callmanager Integration to allow the Call Telemetry Server to poll the Cisco Callmanager for phone data.

Make sure to automatic RIS polling, and use the sliders to set the polling interval for AXL and RIS. As you move the sliders, you will see the estimated time to complete each polling cycle for a batch of phones.

TIP

Configure the Cisco IP Phone Remote Control CTI User as specificed in the above integration guide.

Using the IP Phone Inventory and Dashboard page ​

From the dashboard page, you can see Cisco Callmanager details like Phone Model, Device pool, Serial number, CDP and LLDP Switch and Port neighbor inforamtion, and the realtime status of phone. There are some default hidden columns also - such as last unregsitered reason, last seen time, hardware versions.

screenshot of a table of cisco ip phone data

Discovering Cisco IP Phones and CDP LLDP Neighbor Details ​

Click Scan to discover all Cisco IP Phones in your system. This will poll all Cisco Callmanager Clusters in your system, and discover all the IP Phone model devices. You can review the progress of the scan at the top of the table under scanner status. If you wish, you can adjust the RIS API settings to speed up or slow down the polling of the phones in the Cisco Callmanager Settings page.

IP Phone Inventory Details ​

The phone poller also discovers hard to reach data like serial, subnet, hardware version, and CDP LLDP Switch and neighbor switch port details. All this data is exportable to CSV.

A screen of phone inventory details

Viewing Unregistered IP Phone Report data ​

This feature aggregates Callmanager RIS Data and Registration data from Cisco Callmanager Database, filtering the table to only show unregistered phones, and their last seen times. You can easily see which phones you might want to delete from your system from non-usage.

You can click filters to see a date range of unregistered phones, and export the list to CSV. With that list, an adminsitrator can review and delete those phones from the Cisco Callmanager system.

unreigstered phone report

Remote Control for Cisco IP Phones ​

Phone Dashboard also supports remote control of Cisco IP Phones. This feature allows you to remotely control any phone in your system, and see a live streaming view of the phone's screen. The stream is proxied through the Call Telemetry Server, so technicians do not need a direct IP connection to the remote phone network - this can be helpful for remote troubleshooting with VPNs.

You can also press virtual softkeys and virtual line buttons on the phone. You can do any operation on the phone as if you were standing in front of it.

Screenshot showing a Cisco IP Phone being remotely controlled.

Accessing the Remote Control Page ​

Admins can click on the phone or the the controller icon to access the remote control feature.

Screenshot showing a dashboard and how to access the remote control

Then you should see the remote control page for the phone.

A screen showing a Cisco IP Phone being remotely controlled.

Changing the Remote Screen refresh interval ​

You may want to adjust the screen refresh interval to be faster or slower, depending on your network speed and requirements. The default is 5 seconds.

Just drag the slider bar shown abve in the screenshot on the right to change the remote phone screen refresh interval.

Remote Factory Reset of Cisco IP Phones ​

You can factory reset a phone with a macro on this page, or reset the Security Configuration / ITL of the phone. This triggers a factory reset of the phone, and the phone will reboot and re-register to Cisco Callmanager.

Filtering the IP Phone Discovery Process by Prefix Name ​

You can filter by device type in paid versions. For example, you may only want to discover SEP model devices.

Filtering by device prefix