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Caller ID Reputation Scores with TrueSpam

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Easily add caller reputation scoring to your Callmanager, and use scoring to influence call routing, change caller ID, or block calls.

Call Telemetry is an authorized TrueSpam reseller, and can provide you with a single vendor to support the Callmanager integration and TrueSpam API access.

What's in a Caller Reputation Score?​

Reputation Score is a scale from 0-100 from TrueSpam that the calling number is unwanted or a risk for your organization to speak with - Robocall, Telemarketer, social phishing, and more. Caller Reputation protects your organization from wasted employee time and potential voice threats.

Feature Requirements​

With TrueSpam call scores and Call Telemetry you can:​

  • Obtain Caller Reputation Scores in realtime.
  • Change Caller ID - "Potential Spam" or other custom tags.
  • Redirect to Voicemail or other IVR Handlers.
  • Block callers, optionally with a Custom Greeting playback.

Where do I get API keys?​

When you're ready to engage in a proof of concept or demo - please contact us to get a demo key and assistance with setup.

Configuring TrueSpam Integration with Cisco Callmanager​

This guide will walk you through the steps to enable TrueSpam on your Call Telemetry Appliance.

Step 1 - Create TrueSpam App​

From Policies Sidebar, click Policies, then Apps. Select TrueSpam Reputation Score App.

Create New Application catalog with the Real-Time tab selected, showing TrueSpam Reputation Score, Webhook, Remote Lookup, SOAP Query, and Demo API cards

Configure TrueSpam App​

From here you can set your actions and thresholds to:

  • Change Caller ID - "Potential Spam" or your own custom label.
  • Redirect to Voicemail or a custom Extension.
  • Block the caller.
TrueSpam provider settings showing fictional API hosts, caller risk ranges, rename, redirect, and block thresholds, and excluded numbers

Step 2 - Enter API Details​

Enter your API keys, and hostname from your provisioning email.

Step 3 - Set Caller ID Score Thresholds and Actions​

In the TrueSpam App, set the score thresholds and actions you would like to take based on the score.

Call Score Thresholds​

TrueSpam returns a caller ID score 0 - 100 ( chance of being a Robocall or Spam )

Score Ranges:

  • 0-39 = Low
  • 40-79 = Medium
  • 80-100 = High

Actions​

You can take the following actions based on the score:

  • Block - Drops caller
  • Rename - Renames Caller ID to indicate spam risk.
  • Redirect to an extension or voicemail

You do not have to use all actions, you can just enable the ones you would like. Set the threshold slider to the score you would like to take action on.

Step 4 - Optional - Set your Caller ID Exclusions​

If you have any numbers to exclude from scanning you can enter them in CSV form here.

Step 5 - Apply TrueSpam App to a Rule​

Click the plus arrow to move TrueSpam as an active App.

Inbound PSTN Calls rule with the Apps tab selected and TrueSpam Inbound Reputation assigned as a real-time app

Test settings​

Use Test TrueSpam in the provider settings area to inspect one calling number before saving the app. Enter a test calling number and review score and provider response details.

Successful Test TrueSpam inspection showing a medium-risk score of 72, HTTP 200 provider response, quota, category, and raw response details

You're Done! 🚀 You just enabled Caller ID Reputation Scores on your Rule, and all matching calls will be inspected.​

Next - you are probably ready to learn about Reputation Reports​

Last updated on by Call Telemetry